Ennix- Refund Policy
Refund Policy
Ennix - Refund Policy
Thank you for choosing Ennix We aim to provide you with high-quality products and excellent customer service. Please review our refund policy below:
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Refund Eligibility:
- Refunds are available for products returned within 7 days of the purchase date.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
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Refund Process:
- To initiate a refund, please contact our customer service team at returns@ennix.co.uk
- Provide your order number and a brief explanation for the refund request.
- Once your request is approved, instructions for returning the item will be provided.
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Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
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Refund Timeframe:
- Refunds will be processed within 7 business days of receiving the returned item.
- The refunded amount will be credited back to the original payment method.
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Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We will replace the item or issue a refund, including return shipping costs.
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Contact Information:
- For any questions or concerns regarding refunds, please contact our customer service team at support@ennix.co.uk
Ennix reserves the right to update or modify this refund policy at any time. Please check our website for the most up-to-date information.