ENNIX- Shipping Policy

Thank you for choosing Ennix for your shopping needs. Please review our shipping policy to understand how we process and deliver your orders.

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.
    • During peak seasons or promotional events, processing times may be slightly longer.

  2. Shipping Methods:

    • We offer standard and expedited shipping options.
    • Standard shipping usually takes 3-5 business days.
    • Expedited shipping delivers within 2 business days.
    • Please note that shipping times may vary based on your location.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and the shipping method selected.
    • You can view the shipping costs at the checkout before finalising your purchase.

  4. International Shipping:

    • We offer international shipping to select countries.
    • International shipping times and costs vary based on the destination.
    • Customs duties and taxes may apply and are the responsibility of the customer.

  5. Order Tracking:

    • Once your order is shipped, you will receive a confirmation email with a tracking number.
    • Use the tracking number to monitor the status and location of your package.

  6. Delivery Issues:

    • Ennix is not responsible for delays caused by unforeseen circumstances such as weather, customs, or carrier issues.
    • If there are any issues with your delivery, please contact our customer service team for assistance.

  7. Address Accuracy:

    • It is the customer's responsibility to provide accurate shipping information.
    • Ennix is not responsible for orders delivered to incorrect addresses provided by the customer.

  8. Lost or Stolen Packages:

    • Ennix is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
    • If you believe your package is lost, please contact the carrier with your tracking information.

  9. Returns Due to Shipping Issues:

    • If your order is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of reshipping.

  10. Contact Information:

    • For any questions or concerns regarding your order or shipping, please contact our customer service team at support@ennix.xo.uk 

Ennix reserves the right to update or modify this shipping policy at any time. Please check our website for the most up-to-date information.

Thank you for choosing Ennix. We appreciate your business!